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Safety

What we check, and what we cannot promise.

You are deciding whether to let someone into your home and leave your children with her. The only useful thing this page can do is tell you precisely what Mitlea has done and precisely what it has not, so that the judgement you make is your own and is based on something real.

In an emergency, call 911.

Mitlea is not an emergency service and cannot dispatch help. If a child is hurt or in danger, call 911 first, then tell us what happened so we can act on it.

Verification

How verification actually works

There is no automated screening service behind these badges and no algorithm deciding who is safe. A person looks at evidence and records that they looked.

  1. 01

    She shows us the document

    On a video call or in person, a caregiver holds up the actual document — her driver's licence, her CPR card, her background-check report — and a person at Mitlea looks at it.

  2. 02

    A named person records what they saw

    That person writes down which document it was, the date it was issued and the date it expires, and the record carries their name. A badge exists because a specific human being at Mitlea said they saw the evidence.

  3. 03

    We do not keep the document

    Mitlea does not store identity documents or background-check reports. There is no archive of licences and no library of criminal records, because a database of other people's identity papers is a liability to everyone in it.

  4. 04

    The badge lapses when the evidence does

    A certification with an expiry date stops showing the moment it passes. It is not downgraded to a weaker claim — a lapsed certificate is no claim at all, and the badge simply disappears until she shows us a current one.

An unbadged profile has not failed anything

A caregiver with no background-check badge has not been checked and found wanting — she has not been checked. Verification is voluntary and takes time to arrange. Read the absence of a badge as an absence of information, and ask her about it.

What each badge is allowed to say

These are the exact claims. No page on Mitlea may state a badge more strongly than the sentence written here, and none of them means Mitlea is vouching for how a person will behave in your home.

Identity verified

“Mitlea has checked a government photo ID against this person.”

Evidence: your driver's licence or passport, shown on a video call. Checked once; it does not expire.

Background check

“Mitlea has reviewed a criminal background check for this person, dated within the last 12 months.”

Evidence: your background check report, shown to us directly. Re-checked when it expires.

CPR certified

“Mitlea has seen a current CPR certification for this person.”

Evidence: your cpr certification card, with its expiry date. Re-checked when it expires.

First aid certified

“Mitlea has seen a current first aid certification for this person.”

Evidence: your first aid certification card, with its expiry date. Re-checked when it expires.

References checked

“Mitlea has spoken to two families this person has cared for.”

Evidence: two families we can call, with names and phone numbers. Checked once; it does not expire.

What Mitlea does not do

A safety page that lists only reassurances is not a safety page. These are the limits, stated plainly, because knowing them is what lets you decide properly.

What we do with what you tell us about your children

To book a caregiver you tell Mitlea a few things about your children — a first name, an age, allergies, a bedtime routine, an emergency contact. That is the most sensitive information in the whole system and it is treated that way.

Read the privacy policy
  • A child's record is never public, never appears in a search result and never appears in a web address.
  • When you send a request, the caregiver sees each attached child's first name and age — she cannot decide whether she can take the booking without them.
  • Everything else you have recorded — allergies, dietary notes, routines, emergency contacts — reaches her only once she has accepted.
  • No caregiver browsing the site can see that your children exist.
  • You can edit or delete a child's record from your account at any time.

What you can do

Reporting

If something is wrong

Report from the conversation with the person concerned: open the thread and choose to report. It takes one form, and you do not have to explain yourself to anyone before it takes effect.

You can also block someone from the same place. Blocking is immediate, it does not notify them, and it does not require you to file a report first.

If you cannot reach the conversation, or you no longer have an account, email hello@mitlea.com.

What you can report

  • Something about a child's safety
  • Asked to arrange or pay for care outside Mitlea
  • Rude, aggressive or inappropriate messages
  • Did not show up, or left early
  • Is not who her profile says she is
  • Something else

Anything involving a child’s safety

Call 911 first if a child is hurt or in danger. Then file the report. A report marked as concerning a child’s safety is treated as the most serious kind we have, is worked before anything else, and is never closed automatically.

We will tell you what we did about a report where we can. Some of what happens afterwards involves another person’s private information, and we will not share that.